Customer service

If you are under 18 years old, you must have a parent's permission to make an order.

Register on our pages in order to create a client account at "Membership". If you already have a customer account, just log in with your e-mail and password. Your order history is saved on your account. Every purchase you make signed in increases your personal bonus points with 5% of the order's value. You can spend your bonus points on new purchases.

You can also order without registering. You just collect the products on your shopping cart and proceed at the cashier according to the instructions.

Click the picture of the product you want. When looking at the products in our store, you can give your measurements on our handy size guide "what is my size?". The size guide will recommend you the most suitable size on each product. Please note that measurements vary between brands and products.

When you have chosen all the products you want to buy to your shopping cart, you can click to checkout for choosing delivery and payment method. Follow the instructions on the cart. Make sure all your information is correct.

You will receive a confirmation to your e-mail after we have successfully received your order. If you don't receive a confirmation to your e-mail, please check your e-mail's spam folder. Our customer service is happy to help with any questions regarding your order.

You will also receive delivery information with tracking code by e-mail after your order has been handled and sent.

Better deals, less hassle!

As a Disturb member, you earn bonuses on your purchases – in other words, real money that you can use directly at checkout. Being a member also makes ordering easier and faster. You accumulate a 5% bonus on every order placed in our online store when logged in. You can use your bonuses on future purchases. Returned items do not add to your bonus balance.

Bonus points become available 30 days after receiving your order. The bonuses are activated as points in your customer account and can be used for future purchases. That’s why it’s worth registering as our customer and always logging in with your credentials when placing an order. During checkout, you can choose how many bonus points you want to use for each order.

If you return the products, you may want to choose the amount of your return on your customer account in bonus points. This is how the amount is available in your customer account, even for your next order.

Bonus points are automatically expired 365 days after earning them and automatically removed from the user´s bonus balance. The user will receive a reminder of the expiration of the bonus points 14 days before they leave. The expiration date of the bonus points always moves forward when you accumulate more with a new order.

Some of our products are available for pre-orders. Those products will arrive soon in our warehouse, but they are not there yet. Estimated shipping date is clearly marked in pre-order products.

Your complete order will be sent when we have also the pre-ordered product ready. You will get an e-mail confirmation when your order is ready for delivery.

New arrivals and restocks are frequently added to our online store! Products are restocked based on availability and demand. If your size in a specific product is out of stock and you're willing to wait, set up a size alert under the "Notify me when available" section. You'll receive an email notification when the product is back in stock. If you wish, you can then place an order in our online store.

However, please note that not all products will be restocked. Do not hesitate to contact our customer service if you wish an update in a particular product.

We want to do our best to build a working and customer friendly online store with our customers and we also need your feedback! We will be happy to accept product requests!

Disturb with us on Facebook @Disturb.fi and on Instagram @disturbofficial.

We also deliver orders to other EU- countries. First, select the correct country and language option from the language menu.

The payment method for orders shipped outside Finland is credit card or PayPal. Delivery costs range from 6,95 € to 19,95 € depending on the country. Delivery time varies by country between 2 and 10 business days.

We can offer free return only for orders inside Finland. Return costs from Sweden and Estonia: 6,95 € and from other countries: 9,95 €.

We pack and ship your order faster than you can say, "Where's my package?". Your order will be on its way the same or the next business day after you've placed it. Your order will be delivered by the delivery method of your choice, either by Matkahuolto or Posti.

Our delivery time is 1-3 business days for orders inside Finland. Delivery time outside Finland varies by country between 2 to 10 business days. We are not responsible for delays due to the transport of Matkahuolto or Posti.

You will receive an email from us about the shipment when your order is leaving our warehouse. The shipment ID allows you to follow the delivery Matkahuolto or Posti on the page.

Matkahuolto

Delivery and processing cost: 4,95 €

Posti

Delivery and processing cost: 4,95 €

Home delivery in Finland: 6,95 € - € 9,95

Posti in the EU: 6,95 € - 20 € (delivery time 2-10 business days)

Pickup

Pick up from our store in Keminmaa: 0 €

Address: Valiontie 2, 94450 Keminmaa

Our store is open on weekdays Mon - Fri 8 am - 4 pm. Welcome!

You will receive a notification of arrival by SMS and email, when your order is ready to pick-up. When picking up your order, you will need an arrival notification and your ID.

Matkahuolto and Posti stores the parcels at pick-up points and parcel lockers for 7 days.

Please note the pick-up time of your order and inform us if you are not able to go and get the order on time. If we don´t get the notice, we reserve the right to charge the customer. Uncollected packages cause significant costs for Disturb. By law (1211/2013) we reserve the right to charge the customer. The chargeable expense is 19 €, including shipping, refund costs and processing costs. If you can't pick up the package yourself, you can write a power of attorney to a trusted person who can pick up the shipment.

Consent to the processing of your personal information

By placing the order you accept the use of your personal information. See the privacy statement here.

Shipping Terms briefly:

• All Disturb.fi prices include valid VAT.
• Under-18s must have the consent of their guardian to place the order.
• Our products have a 30-day return policy. Try on the ordered products before taking the labels off. All returned products must be in original good condition and have the labels on them. We cannot refund any items that are used or damaged. If you notice any damages in the item upon receival, please inform our customer service immediately. When trying on the products, please take care that no smell, animal hair or stains will harm them.
• We are known of fast delivery. We will process your order on working days within 24 hours of its arrival. On Monday we will handle the orders received during the weekend. Orders received before 1 pm will be sent on the same day. When your order is handled in our warehouse, you will receive an order tracking number.
• We will not be responsible for the delivery of the order if the delivery is prevented, or is delayed by the factors outside our influence, such as war, natural disasters, export or import ban, decision of the authority, disruption of public transport, or other similar activity that complicates or prevents the operation of the Disturb online store.

Delivery methods:

We provide our customers fast and affordable delivery methods. Our transport partner Matkahuolto and Posti carry packages across Finland in 1-3 business days.

• Matkahuolto packages 4,95 €
• Posti Packages 4,95 €
• Posti's home package 6,95 € - 9,95 €
• Pick up from Keminmaa store 0 € (from Valiontie 2, 94450 Keminmaa)
• Post to other EU-country 6,95 € - 19,95 €

Pre -order products:

If your order has both pre -order products and immediately in stock-products, the whole order will be delivered when the pre-order product has arrived.

Note:

Undelivered packages cause significant costs for Disturb. By law (1211/2013) we reserve the right to charge the costs from the customer if the packages are returned to us as undelivered package. The cost is 19 € per order, including shipping, refund expenses and processing costs. Please note the pick-up time of your package and let us know if you cannot pick up your package within the pick-up time.

Matkahuolto and Posti stores the parcels for 7 days at the pick-up points and parcel lockers.

We reserve the right to change prices and shipping costs.

Yes, you can! You have two invoice options to choose from:

OP Invoice

OP Invoice is a flexible, reliable, and secure payment method that allows you to pay by invoice or in installments. OP Invoice is available for customers of all banks, so you can use it even if you are not an OP customer. This payment option can be used for online purchases up to €5,000, offering 45 days of interest-free payment and the option to pay in installments. The service is secure and contains no hidden fees.

• To use this payment method, you must be at least 20 years old, have sufficient creditworthiness, and online banking credentials from a Finnish bank.
• The credit decision is based on a comprehensive assessment of your financial situation. Therefore, you will be asked about your income and financial obligations, and your credit history will be checked.
• A €2.95 account management fee is added to the invoice, and if paid in installments, the annual interest rate is 19.90%. If you only pay the minimum installment, the invoice automatically switches to an installment plan.
• OP Invoice helps you keep track of your payments: invoices are sent by email, reminders via SMS, and an online service is available for managing your payments.
• Frequently asked questions about OP Invoice can be found here.
• OP Invoice customer service: oplasku@op.fi | Phone: 010 252 5811

Walley Invoice / Installment Payment

Interest-free payment period – safe and easy transactions.

With Walley Invoice, you always get 30 days of interest-free payment time for your online purchases. The extended payment period allows you to check your purchases and return them if necessary before the invoice is due.

To use the payment period, you need to receive a positive credit decision, which is easy to apply for during the checkout process. You can apply if you are at least 18 years old, have a Finnish personal identity number, and a permanent official address in Finland. Your credit history will also be checked from Bisnode Finland OY’s register.

This payment method can be used for purchases up to €5,000.

The online store applies campaign terms under which the nominal annual interest rate for the credit account is 19.2%, and the monthly fee is €3.80.

With the Walley app, you can keep track of upcoming payments and view your paid invoices.

For questions related to Walley Invoice and payment, please contact Walley Customer Service:

• Phone: 09 3158 9947
• Email: hello@walley.fi
• Online service: my.walley.fi
• More information: www.walley.fi

General invoice, credit account, and installment payment terms: https://cdn.walleypay.com/terms/Terms_FI.pdf 

Standard European Consumer Credit Information:

https://cdn.walleypay.com/terms/SECCI_FI.pdf

The payment service provider and payment facilitator is Paytrail Oyj
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com

There are options! You can choose from the payment methods provided by Shopify Payments and Paytrail.

Shopify Payments

Our online store offers the most common credit card payments through the Shopify Payments system.

Paytrail

The payment processing service and provider is Paytrail Oyj (business ID: 2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail Oyj appears as the recipient of the payment on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.

With Paytrail, you can pay using the online payment button of any Finnish bank. Simply select your bank from the payment options in the online store and complete the transaction using your online banking credentials.

Available payment methods through Paytrail:

Bank Payments: OP, Nordea, Danske Bank, POP Bank, Savings Bank, OmaSp, Ålandsbanken, Handelsbanken, Aktia, S-Bank

Card Payments: Visa, Visa Electron, Mastercard, American Express, and Eurocard

Mobile Payments: MobilePay, Pivo, Siirto

The payment processing service and provider is Paytrail Oyj.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 20 718 1830
www.paytrail.com

Yes you can! Once you have registered as a member and place orders logged in with your own ID, you will accumulate a bonus of 5% of your order. Bonus points are automatically stored in your customer account after 30 days has passed since the order date.

You can use accumulated bonus points for your new order. The bonus balance appears in the shopping cart and you can choose from the drop -down menu for your order.

Did you know that you can also deposit your return amount into your customer account? This way, you'll have shopping credit saved up and can use it for a new order whenever you want. Customer account bonuses are valid for 1 year from the last deposit or purchase.

If you want to pay with a Disturb gift card, enter the code to a shopping cart to the "discount or gift card code"-area. If you do not use the gift card completely to one order the remaining amount will be activated with a same code.

Please send us an electronic return notice at our return portal Return portal with your order number and e-mail address, the return portal will find your order.

You can exchange the product to another size or just return the product and get a refund of it. Unfortunately exchange to other product is not possible so you can make a new order of it.

After completing the return notice, you will receive return information in to your e-mail.

If you are not satisfied with the products you order or the size is not good, you can make a return. The return time is 30 days after the order has been received. Try the product on before removing the product labels. The product to be returned must be in its original condition. We cannot replace the price of used or damaged products. When trying on the products, please take care no smell, animal hair or stains will harm them.

First, please submit a return request through our Return Portal

If you notice any damage caused during transport when you receive the product or the product is defective, please inform us without delay to agree on the exchange or return.

First return or exchange per order is free for you (orders inside Finland)! If you change or return products from the same order more than once, you will pay the shipping costs yourself as a customer. For the second return, we charge 4,95 €/ order and the second exchange 9,90 €/ order.

Orders outside Finland can also be returned, but you as a customer are in charged of the return costs. The return cost is 6,95 € from Sweden and Estonia. From other countries, the return cost is 9,95 €.

Absolutely! If you wish, you can change the product to a different size (orders inside Finland changing size is free).

Notify us of your exchange request using our return portal . This is how you can reserve the new size of the product. Once your return package has arrived in our warehouse, the new product will go on.

First return or exchange per order is free for you (orders inside Finland)! If you change or return products from the same order more than once, you will pay the shipping costs yourself as a customer. For the second return, we charge 4,95 €/ order and the second exchange 9,90 €/ order.

The fastest way to get a new product is to make a new order in our online store. This will give you a new product already in 1-2 business days.

1. Send us a return request at our return portal to handle your return smoothly. After that you will receive instructions for return to your e-mail.

Return portal

2. Pack the product neatly and note that the product is in its original condition with the product labels attached. You can use the same delivery bag or box in which you received your order. The bag must be opened correctly, in order to use it again for customer return. Put the order receipt/ packing list in to the return package.

Our return address is:

Disturb Scandinavia Oy
Valiontie 2
94450 Keminmaa

Returns via Post:

Put the order receipt/ packing list in to the return package. Deliver the return package to the Post office to the clerk. Tell that this is a customer return package and give our contract number. You will get the code after you have done the return request.

If you return the package to the parcel locker, activate the return at Posti's website: https://www.posti.fi/fi/henkiloille/paketit-ja-seuranta/palauta-paketti. With the Helposti -code, you will be able to return the package to the locker.

Note! Cover the old shipping markings/ barcode. There must be the Helposti-code , the name and address of the recipient and your information on top of the package.

Keep your return receipt!

Returns via Matkahuolto:

Put the order receipt/ packing list in to the return package. You can return the package either a parcel locker or a pick -up point as instructed.

Sign Up / Sign In Matkahuolto in the system and click on the tracking code for the delivery to be returned. Then select "Return" and enter our return code in the field. You can find the code from your e-mail, at the return instructions.

You can also deliver the return to the pick-up point to the clerk. Tell that this is a customer return package and give our return code.

Keep your return receipt!

Please note that as a customer, you are responsible for your return until we have received it. We replace the price of lost products only against receipt.

Reclamation

If you notice any damage caused during transport when you get the product, please inform us without delay to agree on a change or return.

If you notice a manufacturing failure or fault in the product, contact our customer service immediately. We will investigate each case in detail and ask your co-operation to, firstly, get you a compensation and, secondly, prevent future flaws. handle Sending the photo of the reclamation product and fault will speed up the handling process.

You can contact our customer service

• By phone +358 20 730 6380 (weekdays from 8am to 4pm)
• or by email info@disturb.fi
• or through a live chat

Reclamations are handled case by case and we wish to receive your feedback. In the case of a potential manufacturing flaw, the return and exchange time is not limited to 30 days.

Our customer service will help if there is any question or complaint about our products or services. We process feedback and complaints on a case -by -case basis and are happy to receive feedback. If an unsolvable dispute occurs between merchant and consumer on a product, consumer can contact the disagreement on Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. In disputes, we urge the customer to turn to our customer service, and if the matter is not resolved, then consumer advice.

The European Commission's online dispute resolution forum: ec.europa.eu/odr

The return package travels to us during 2-4 business days. Refunds and exchanges will be processed within about 3 business days of the package's arrival. When the return has been handled, you will receive confirmation from us by email. If you change the size of the product, you will receive the tracking code for a new package by email.

The refunds will come through the same payment method as the order and the processing times varies depending on the payment method.

If you return the product that has been paid with a DISTURB gift card, we will refund your return to the same gift card -code. You can also wish the return to the customer account.

Email: info@disturb.fi

tel. / WhatsApp: +358 20 730 6380 (weekdays from 8am to 4pm)

On our website, you'll also find DisturbBot, an automated chat service available 24/7!

Welcome to a different clothing store! Disturb's only store is located in Southern Lapland in Keminmaa. Our online store warehouse is located under the same roof with the shop. Our small shop features a topical selection of our products. The entire web store´s selection can be viewed from our customer computers, which makes it easy to choose products for fitting. Get the products with you right away! You can pay either by card or cash.

Our friendly staff will be happy to help you with choosing sizes and updating your wardrobe. Our selection includes clothes and accessories for men. There are also suitable sizes for the youth. Welcome to visit our store!

Disturb store

Valiontie 2
94450 Keminmaa

On weekdays Mon - Fri 8 am - 4 pm

Tel. 020 730 6380

You can speed up your shopping by placing your order in our online store in advance. Select as a delivery method a pick -up from the Keminmaa store. You will receive a text message notification when your order is ready to be picked up.

We store unpaid orders for 2 weeks from the order date. If the order is not picked up, the order will be canceled.

Disturb Scandinavia Oy (Business ID 2381417-0) was founded on January 1, 2011. Owners Tiina and Petri Skinnari.

Disturb.fi is a street fashion store that keeps your style strong. Get inspired by new products, rely on your favorites and boost your looks with seasonal swags. The company's roots are firmly in Southern Lapland in Finland. We serve our customers from our own warehouse with quick moves to the ends of the country and beyond.

The story of Disturb began with the idea of dressing in a distinctive, "disturbing way." Over the years our collection has expanded: now there's a rock solid variety of men's clothing for every kind of moment in life, including own clothing collection, Disturb Clothing. Things evolve but Disturb's core idea remains the same: Disturb the Street Look #awefuckingstyle

Customer satisfaction is our number one priority. The online store has made it safe in cooperation with our reliable payment partners. Disturb.fi product -specific size guide make it easier to choose the right size. If necessary, we can change the size and return easily and quickly. We want to do our best to build a working and customer -oriented online store with our customers, and we also need your feedback!

Disturb with us on Facebook @disturb.fi and on Instagram @disturbofficial.

Business ID: 2381417-0

Owners:

Tiina Skinnari and Petri Skinnari

E-mail:

firstname.lastname@disturb.fi
Tiina Skinnari: +358 44 033 13 73
Petri Skinnari: +358 40 742 76 94

Mailing address:

Disturb Scandinavia Oy
Valiontie 2
94450 Keminmaa

Billing Address:

Our e -invoice address information is as follows:

Information of our company
Name: Disturb Scandinavia Oy
Business ID: 2381417-0
E -invoice address: 003723814170

Brokerage

Broker: Maventa
Brokeling ID: 003721291126

Brokeling ID When sending a bank network: Dabafihh

You can also send invoices in PDF format via email using the following instructions:
Invoices are sent as attachments for email. One invoice per file containing one invoice on all pages. In one email you can send multiple invoices. All files must have their own name. One email can be at a maximum of 10MB. PDF files must be genuine PDF documents, version 1.3 or later. PDF files must not be locked or password protected. The exterior of the document can be up to 210 x 297 mm. The name of the attachment must not contain as ordinary characters: A-Z, A-Z, 0-9.
PDF-shaped invoices can be sent to: invoice-23814170@kollektor.fi