Privacy policy

Updated 2023-02-13

Disturb Scandinavia Oy's Privacy Policy

Disturb collects information about its customers and users of its online store in order to provide its customers with the best possible experience when using its services. Customer data is used, among other things, to provide a secure service and to improve the quality of customer service and the online store.

Disturb respects the privacy of its customers and will only use the personal data it collects for the purposes set out in this Privacy Policy. Disturb will not sell or share its customers' information for any purpose other than those set out in Section 7 of this Privacy Policy.

Under the EU General Data Protection Regulation (GDPR), which will come into force in May 2018, data controllers are obliged to inform data subjects about the processing of their personal data. This privacy notice fulfils the information obligation under the GDPR. The customer must accept the terms of this Privacy Policy in order to use Disturb's services.

1.

Disturb Scandinavia Oy (business ID 2381417-0)

Contact information:
Valiontie 2
94450 Keminmaa

Contact information for matters concerning the register:

Tel. 020 730 6380
E-mail: info@disturb.fi

2. Registrants

The register includes Disturb Scandinavia Oy's customers who have registered as customers of the online store or placed an order. The register also includes persons who have contacted Disturb Scandinavia Ltd's customer service via the online shop, telephone, e-mail or in the shop and left their contact details when placing an order or making contact.

The email addresses of newsletter subscribers are collected in another register, which is used for sending newsletters and marketing communications.

3. Basis for keeping the register and purpose of use

The collection and processing of personal data is based on:

  • Consent given by the customer
  • The registered customer relationship between Disturb and the customer
  • To fulfil obligations in relation to subscriptions


Purpose of the processing of personal data and use of the register

Personal data will only be processed for the predefined purposes listed below:

  • To manage the customer relationship and facilitate communication
  • To process, deliver and archive orders.
  • Maintaining purchase history for possible product returns or warranty handling
  • To prevent misuse
  • To improve the customer experience and quality of customer service
  • Improving your own operations and services
  • Producing targeted content, communications and marketing
  • To produce statistics


4. Personal data to be recorded in the register

The customer register contains the following data:

  • Identifying information, such as first and last name
  • Contact information, such as address, e-mail address and telephone number
  • Purchase history: e.g. products ordered and prices, delivery address, payment method chosen and delivery terms
  • Contact history and records of telephone, e-mail or internet conversations


5. Rights of the data subject

The data subject has the following rights, the exercise of which should be requested at info@disturb.fi

Right of access

  • The data subject may check the personal data we have stored.

Right to rectification

  • The data subject may request the rectification of inaccurate or incomplete data concerning him or her.

Right to object

  • The data subject may object to the processing of personal data if he or she considers that the personal data have been unlawfully processed.

Direct marketing ban

  • Data subjects have the right to object to the use of their data for direct marketing.

Right of withdrawal

  • The data subject has the right to request the deletion of data if the processing is no longer necessary. We will process the request for erasure, after which we will either delete the data or provide a reasoned justification why the data cannot be deleted.

  • Please note that the controller may have a legal or other right not to delete the requested data. The controller is obliged to keep the accounting records for the period specified in the Accounting Act (Chapter 2, Section 10) (10 years). Therefore, accounting records cannot be deleted before the expiry of this period.


Withdrawal of consent

  • If the processing of personal data concerning a data subject is based solely on consent and not, for example, on customer or membership, the data subject may withdraw consent.

The data subject may appeal against the decision to the Data Protection Ombudsman

  • The data subject has the right to request that we restrict the processing of the disputed data until the matter is resolved.

Right of appeal

  • The data subject has the right to lodge a complaint with the Data Protection Ombudsman if he or she considers that we are in breach of the applicable data protection legislation when we process personal data.

  • Contact details of the Data Protection Ombudsman: www.tietosuoja.fi/fi/index/yhteystiedot.html

6. Regular Data Sources

Customer data are obtained on a regular basis:

  • On the basis of information provided by the customer when registering as a customer or placing an order.
  • When the customer registers for a product or service by registering or registering for a subscription. The contact may be made by telephone, e-mail, chat, messenger or other internet application.
  • Through user experience surveys or interviews with the customer
  • Based on information provided by the customer when subscribing to the newsletter

7. Regular Data Disclosures

We transfer some necessary data to third parties in order to fulfil our obligations in relation to the delivery of subscriptions. These third parties include:

  • Logistics partners who deliver shipments to a location of the customer's choice
  • Payment intermediary partners
  • Invoice operators
  • Product suppliers in the case of direct deliveries
  • Customs in the case of products purchased duty free
  • Collection agency, when an invoice is due and is passed on for collection
  • Partner companies are committed to complying with the requirements of the Data Protection Regulation.

Where necessary, we will also disclose information at the request of public authorities, if required by law.

8. Duration of processing

As a general rule, personal data will be processed for as long as the customer relationship lasts.
The data subject can unsubscribe from our newsletter list by clicking on the link in each newsletter we send out.
The customer may request the anonymisation or deletion of personal data concerning him/her from our records. Some data may be subject to legal obligations for longer storage (e.g. the Accounting Act and the Consumer Protection Act).

9. Processors of personal data

Only Disturb Scandinavia Ltd's own employees, who are trained to handle personal data in a safe and responsible manner, have access to personal data. Access to personal data is also granted to IT support staff with whom we have entered into a contractual arrangement to ensure that personal data is processed in accordance with the applicable data protection legislation and otherwise in an appropriate manner.

All personal data in the register is protected against unauthorised access and the servers are highly secure. Printouts and archives are stored in a locked room with security cameras, accessible only to Disturb Scandinavia Ltd's own employees.

10. Transfer of data outside the EU

Personal data will not be transferred outside the EU or the European Economic Area except in exceptional cases. Exceptional cases are only orders from outside the EU, in which case the delivery details of the order in question will be passed on to a transport service company to enable delivery.

11. Use of cookies ("Cookies")

Disturb Scandinavia Oy's online stores use cookies (small text files placed on your device) to collect information. Cookies can be used to collect information such as which page the user has accessed, which web pages they have browsed, which browser they are using and the IP address of their computer. Cookies allow us, among other things, to show you advertisements based on your interests and to analyse how well our website and online services are performing. The information collected through cookies is also used for statistical purposes.

The information collected through cookies is not combined with customer registration data and users are not identified in the targeting of advertising through cookies.

Customers of the e-commerce site have the possibility to prevent the use of cookies by changing their browser settings so that the browser does not allow cookies to be stored. However, disabling the use of cookies may prevent the use of certain functionalities of the online shop.

12. Automatic Decision Making and Profiling

We do not use information for automated decision-making or profiling.

13. Changing the Privacy Policy

As our service evolves and as legislation changes or becomes more specific, we reserve the right to amend this Privacy Policy. Significant changes to the Privacy Policy will be communicated to customers registered with the Service when the Terms are updated.

This Privacy Policy replaces our previous Privacy Policy.